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Welcome to the itSMF USA Arizona ITSM Summit October 23, 2009! |
What is Putting the Muscle Back in your ITSM Program for FREE...? |
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Managing, Organizing and Optimizing Services Track |
ITSM Process Implementation Best Practices Track |
ITSM and the People Factor Track |
Managing, Organizing and Optimizing Technology Track |
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| Registration & Breakfast | 07:30 - 08:15 |
Booth Area |
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| Keynote | 08:30 - 09:30 |
"Continuous Service Improvement: CSI – not just a three letter acronym!" Evelyn Hubbert, Senior Analyst at Forrester Research |
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| Breakout Sessions | 09:30 - 10:15 |
"25 Low-cost ITSM Improvements" Presentation Bryon Zimpfer of ITSM Manager Mart Rovers of ITSM Manager |
"Service Management Frameworks & Standards for Non-Techies" Larry McMenamy of EXIN USA |
"Road-mapping Service Management Success" Wil LeBlanc of Safeway |
"Overcoming the Sisyphus Challenge" Tony Sanders of BMC |
| Breakout Sessions | 10:30 - 11:15 |
"Implementing a Service Catalog" Evan Maxey of AAA NCNU |
"Process Design Simplified: Elements of Effective Process Design" David Mainville of Consulting Portal |
"The Human Element of IT: Can IT organizations overcome their DNA to deliver exceptional IT service?" Chris Dowse of Neochange |
"Best practices for setting up a Configuration Management System (CMS); things you MUST know before you start" Roc Paez of HP |
| Lunch | 11:30 - 12:30 |
Booth Area |
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| Keynote | 12:30 - 01:00 |
"How ISO/IEC 20000 is making Implementing ITSM much easier!” Mart Rovers, President of InterProm USA |
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| Breakout Sessions | 01:00 - 01:45 |
"IT Governance" Pat Reynolds of IBM |
"Implementing ITIL in Tough Times" Mark Thomas of Interface Technical Training |
"Beyond People, Process & Technology" David Hall of CompuCom |
"A Big Bang Approach to ITIL®" Barbara Readel of APS Brian Surritt of Service-Now |
| Breakout Sessions | 02:00 - 02:45 |
"Can I have cheese with my hamburger please? A Practical Session on Developing Your Service Catalog" Robert Stroud of CA |
"Synergizing the Generations" Brenda Iniguez of Pink Elephant |
"Lessons from the Real-world: Making ITSM Work in a Culture Near You" Dick Szymanski of AmerIT Learning |
"Increase Efficiency and Deliver Business Value by Linking Automated Discovery and Dependency Mapping to Your ITSM Initiative" Charlie Miles of EMC |
| Keynote | 03:00 - 04:00 |
"IT Asset Lifecycle Management with People, Process and Technology” Evelyn Hubbert, Senior Analyst at Forrester Research |
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| Networking, Open Bar & Raffle Prizes | 04:00 - 05:00 |
Booth Area |
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ITSM Practitioners!
Register immediately and secure your seat now.
Seating is limited!
Registration is FREE for itSMF USA members and Non-members!!!
Registration is Required!
Admission fees at the door will be $40. Cash only...
Vendors!
Interested in supporting this all-day event? Then hurry... We are almost fully booked!
Please contact us at marketing@azitsmsummit.com. Be the first to choose from a wide variety of options!
