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Welcome to the itSMF USA Arizona ITSM Summit October 16, 2008! |
From Innovative New Strategies To Best Practices To How-to’s, itSMF USA® Arizona ITSM Summit 08 Will Cover These Crucial Topics And Prepare You To Take Your IT Service Management Program To The Next Level! |
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Managing, Organizing and Optimizing Services Track |
ITSM Process Implementation Best Practices Track |
ITSM and the People Factor Track |
ITSM Tool Implementation Best Practices Track |
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| Registration & Breakfast | 08:00 - 09:00 |
Booth Area |
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| Keynote | 09:00 - 10:00 |
"ITSM: Do or Die for IT!" Glenn O'Donnel, Senior Analyst of Forrester Research |
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| Breakout Sessions | 10:00 - 10:45 |
"ITIL®: Past, Present and Future" Don McGinnis of Loyalist Certification Services |
"Justifying the ITIL® Journey" Angela Strong of Choice Hotels and Mart Rovers of InterProm USA |
"ITSM Certifications: ITIL®, ISO/IEC 20000, MOF and more" Larry McMenamy of EXIN USA |
"Overcoming a Key IT Service Management Issue: SLA Connections" Lorenzo Squellati of Digital Fuel Technologies |
| Breakout Sessions | 11:00 - 11:45 |
"Taking Advantage of ISO/IEC 20000" Bryon Zimpfer of Barclays Global Investors |
"Five Pitfalls to Avoid with Service Level Management" Scott Jeffcoat of Oblicore |
"ISO 9001:2000 Overview and Certification" Van VanDyke of CVS/Caremark |
"Implementation of SaaS" Brian Surritt of Service-now.com |
| Lunch | 12:00 - 01:00 |
Booth Area |
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| Keynote | 01:00 - 02:00 |
"SPOT™-on ITSM Successes; From Daunting to Doable!” Mart Rovers, President of InterProm USA Corporation |
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| Breakout Sessions | 02:00 - 02:45 |
"The Closed Loop of Continuous Service Improvement" Brenda Iniguez of FrontRange Solutions |
"Getting to the Root Cause – Analysis" Mark Thomas of Interface Technical Training |
"Structuring the ITIL®-based IT Department" Mart Rovers of InterProm USA |
"Who made the @%&!% Change?" Tina Cottier of IBM |
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| Breakout Sessions | 03:00 - 03:45 |
"ITSM Global Trends: For the times they are a changing" Ken Wendle of HP |
"Global Process Implementation" Kaye McRay and Ron Weber of DHL |
"itSMF USA and the Arizona LIG: An Introduction" Al Lucas of Maricopa County Attorney's Office |
"Application Management Process Standards" Randy Booze of City of Mesa |
| Networking, Open Bar & Raffle Prizes | 04:00 - 06:00 |
Booth Area |
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ITSM Practitioners!
Register immediately and secure your seat now.
Seating is limited!
Registration is free for itSMF USA members!!!
Non-members pay $20 Early Bird admission fee.
After September 16 the admission fee for non-members will be $30. Admission fees at the door will be $40.
Vendors!
Interested in supporting this all-day event?
Please contact us at marketing@azitsmsummit.com Be the first to choose from a wide variety of options!