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Welcome Speakers of the itSMF USA Arizona ITSM Summit 2008! |
The itSMF USA® Arizona Local Interest Group (LIG) is proud to showcase the following speakers of its first ever annual Arizona ITSM Summit 08! Every speaker as well as his or her presentation has been reviewed by the event's Speaker Bureau and every presentation offers valuable insight into the world of IT Service Management, whether you are just starting the Service Management (ITSM) excellence journey or whether you are already far into your IT Service Management maturity process. Below are some of the criteria we have used during our selection process. |
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Name |
Title |
Company/Organization |
Presentation Title |
Bio | |
Glenn O'Donnel |
Senior Analyst |
Forrester Research |
"ITSM: Do or Die for IT!" |
Bio | |
Mart Rovers |
President |
InterProm USA Corporation |
"SPOT™-on ITSM Successes; From Daunting to Doable!” |
Bio | |
Bryon Zimpfer |
Global Change & Configuration Manager |
Barclays Global Investors |
"Taking Advantage of ISO/IEC 20000” |
Bio | |
Mart Rovers |
President |
InterProm USA Corporation |
"Structuring the ITIL®-based IT Organization" |
Bio | |
Lorenzo Squellati |
Director of Solutions |
Digital Fuel Technologies |
"Overcoming a Key IT Service Management Issue: SLA Connections" |
Bio | |
Kaye McRay |
Quality Program Manager |
DHL |
"Global Process Implementation" |
Bio | |
Ron Weber |
Quality Program Manager |
DHL |
"Global Process Implementation" |
Bio | |
Larry McMenay |
Account Manager |
EXIN USA |
"ITSM Certifications: ITIL®, ISO/IEC 20000, MOF and more" |
Bio | |
Don McGinnis |
Account Manager |
Loyalist Certification Services |
"ITIL®: Past, Present and Future" |
Bio | |
Scott Jeffcoat |
Regional Sales Manager |
Oblicore |
"Five Pitfalls to Avoid with Service Level Management" |
Bio | |
Al Lucas |
Division Chief |
Maricopa County Attorney's Office |
"itSMF USA and the Arizona LIG: An Introduction" |
Bio | |
Angela Strong |
Change/Release Analyst |
Choice Hotels |
"Justifying the ITIL® Journey" |
Bio | |
Tine Cottier |
Product Manager - Tivoli Process Automation Portfolio |
IBM |
"Who made the @%&!% Change?" |
Bio | |
Brian Surritt |
Marketing Operations |
Service-now.com |
"Implementation of SaaS" |
Bio | |
Mark Thomas |
ITIL Trainer/Consultant |
Interface Technical Training |
"Getting to the Root Cause – Analysis" |
Bio | |
Van VanDyke |
Job Title |
CVS/Caremark |
"ISO 9001:2000 Overview and Certification" |
Bio | |
Brenda Iniguez |
Americas ITSM Consulting Director |
FrontRange Solutions |
"The Closed Loop of Continuous Service Improvement" |
Bio | |
Randy Booze |
Job Title |
City of Mesa |
"Application Management Process Standards" |
Bio | |
Ken Wendle |
Client Engagement Manager |
HP |
"ITSM Global Trends: For the times they are a changing" |
Bio | |
ITSM Practitioners who would like to speak!
Are you an ITSM Practitioner who is interested in speaking during this all-day event?
Please contact us at marketing@azitsmsummit.com Be the first in line as we love to have you present during our event!